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      Reviews on the The Grand, York 5 STARS

        CL  station rise, YO1 6GD  York, York, united kingdomView mapCLstation rise, york, YO1 6GD, united kingdom Latitude: 53.95884733; Longitude: -1.089216457
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      53.95884733-1.0892164570
      The Grand, York
      Score4.5/5of 22 
      • Room
         
        4.6 / 5
      • Facilities
         
        4.7 / 5
      • Cleanliness
         
        4.9 / 5
      • Quality of the food
         
        4.3 / 5
      • Staff professionalism
         
        4.4 / 5
      • Price-quality ratio
         
        3.8 / 5
      100% REAL COMMENTS
      Real opinions of real clients

      (*) Additional services not included in the price.

      15 opinions about The Grand, York

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      • The Grand, York4.7/5

        Partner

        Anonymous Published  2019-04-30

        Positive review

        Beautiful old building with decor in keeping with era it was built. Fantastic service

        Negative review

        Parking was expensive.

      • The Grand, York3.2/5

        Family

        Anonymous Published  2018-05-09

        Positive review

        Central hotel, lovely facade, concierge helpful.

        Negative review

        Apparently this is a 5 star hotel but fail to see how as it’s nowhere near 5 star customer service. Arrived by train at 1pm and told room wasn’t ready, had to wait 2 hours and no effort made to offer anywhere to sit or any refreshments while we waited. Reception staff seemed uninterested. When room was eventually ready we weren’t advised that it would be in the ‘new’ build area of the hotel and whilst it was a decent room with the facilities you’d expect It felt detached from the rest of the hotel. The hotel is in a central location but be warned it’s very noisy at night from the weekend street activities and a nightclub, we were on the 4th floor but still seemed very loud so lower floors must’ve been even worse. All in all, for over £250 a night, room only rate, we were underwhelmed, particularly with the mediocre service. I wouldn’t stay again and will choose The Principal next time where I have always found the service to be exceptional.

      • The Grand, York4.3/5

        Partner

        Anonymous Published  2015-06-02

        Positive review

        Very clean, the spa is very nice. Staff are extremely professional and always there if you need help. Breakfast was lovely, fresh pastries and excellent service. Overall we enjoyed our stay and would come back again.

        Negative review

        Shame that you have to pay £20 a night for parking, it's a lot of money after you have spent £250+ just to stay at the hotel. Rooms are really nice but quite basic looking, we also had rips in our bedsheets which was a bit odd for a 5* hotel.

      • The Grand, York4.7/5

        Partner

        Mike LawPublished  2015-04-28

        Positive review

        The executive room was really nice and spacious. Room service was good. Some great facilities. The staff were great. I would highly recommend staying here.

        Negative review

        Cannot think of a bad thing to say.

      • The Grand, York4.8/5

        Partner

        MattPublished  2015-03-31

        Positive review

        Fantastic luxury hotel, all the facilities you might need, relaxing spa, wonderful restaurants and bars. Staff attentive, friendly and professional, large bright rooms.

        Negative review

        Only potential negative is that the luxury above comes at a price - although not overly excessive for what you get, it is probably the most expensive hotel stay in York.

      • The Grand, York4.3/5

        Partner

        Anonymous Published  2015-02-03

        Positive review

        Beautiful hotel in a great location

        Negative review

        The heating was not working in our room upon arrival. The room was extremely cold so i dialled reception to report it and was told somebody will come up to fix it. We waited almost an hour and still no repairman so I dialled again and was told my first call was never logged. They sent somebody within 10 minutes to fix it. We were only in York for 1 night so a waste of a couple of hours. Also our room was booked with breakfast. Confirmation did not state what type of breakfast and at £15.00 per person extra I presumed it was a full English but it wasn't. We had to pay an extra £5.00 per person for full english

      • The Grand, York3.5/5

        Partner

        Anonymous Published  2014-10-15

        Positive review

        Stunning room

        Negative review

        Service wasn't what I expect of a five star hotel, check in and reservation fell well short. We'd requested twice that our bags be taken to the room as we were arriving later (after our wedding) and they were not. Check in staff got our name wrong and just handed us the door card without explaining facilities or services available.

      • The Grand, York4.6/5

        Partner

        Anonymous Published  2014-05-14

        Positive review

        Very well trained staff: efficient and friendly service throughout. Pleasant and spacious room

        Negative review

        Measures served in the whisky bar may be worth checking.

      • The Grand, York2.8/5

        Partner

        AnonymousPublished  2013-10-30

        Positive review

        Beautiful setting and rooms. Warm welcome. Stones throw from everything to see in York.

        Negative review

        Cooked breakfast costs extra and not really worth the money ontop of the continental breakfast rate. Valet Parking costs 20 quid and your waiting for them to bring it back when you check out. Staff were busy when we left but made a massive difference, complained about the room being too hot and noisy throughout the night and just felt rushed not the same nice welcome we had before. Concierge was blunt.

      • The Grand, York4.0/5

        Partner

        victorPublished  2013-09-18

        Positive review

        Room well presented. Lovely wide corridors. Staff helpful and friendly. Well located for shopping and sightseeing and only a few minutes from York rail station. Would certainly recommend the hotel,however we did not eat in (only one room service see comments in negatives) as we were on business and time was essential.

        Negative review

        No real negatives only silly niggles. Lack of plug points in room which made it difficult to use the hair dryer near a mirror. Razor point packed up on last morning (one of those things) so couldn't shave. Arrived late due to train delay,checked in but were not shown to room (5 star?), ordered in room food but found it bland and lacking flavour hence only fair rating for food quality. Despite these little niggles would certainly stay again.


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