(*) Additional services not included in the price.

• Reem4.3/5

  Family

  AnónimoPublished  2016-08-15Comment in Español

  Positive review

  Personal muy amable y dispuesto a ayudar en todo momento

  Negative review

  Baños muy reducidos

• Reem4.2/5

  Family

  Anoniem Published  2016-02-08Comment in Nederlander

  Positive review

  Staff was heel vriendelijk en behulpzaam

• Reem3.5/5

  Partner

  Anonym Published  2015-04-23Comment in Dansk

  Positive review

  Nice and quiet neighbourhood, not too far from the tube. Very friendly staff who did their best when ever we needed help.

  Negative review

  Wi Fi was a mess most of the time. "English" breakfast was HALAL!!! No bacon and really boring sausages. Impossible to open window for fresh air. Pillows were thick and hard as rock...

• Reem4.8/5

  Family

  Anónimo Published  2015-03-17Comment in Español

  Positive review

  Excelente ubicacion, excelente trato de personal muy capacitado, habitaciones chiquitas pero muy comodas, calientitas. Muy recomendable para un viaje donde se va de turista y solo utiliza el hotel para dormir, super cerca del subterraneo y la ubicacion segura.

  Negative review

  El desayuno esta no muy bueno!!! :D

• Reem2.7/5

  Friends

  Anonym Published  2014-08-29

  Positive review

  Grei beliggenhet, men enkelt hotel.

  Negative review

  My friend got a room in the basement that shuld be closed. We never come back if we got a room like that. We was able to change the room after some days and that was better.

• Reem1.3/5

  Partner

  MallorcaPublished  2013-12-20Comment in Español

  Positive review

  Tan solo la amabilidad de Sam. Recepcionista mayor.

  Negative review

  Habitaciones diminutas y muy antigüas, suelo desnivelado y mucha calor ( fuimos en diciembre y dormíamos con la ventana abierta). Baño muy pequeño. Desayuno continental: Bollería (2 tipos), cereales, fruta y huevos duros (muy muy escaso). Se escucha todo, portazos, conversaciones de otras habitaciones, pisadas, etc.. No recomiendo este hotel a nadie. Ah, ningún recepcionista, ni personal de hotel habla español.

• Reem2.5/5

  Family

  WDCPublished  2012-10-20

  Positive review

  Room was clean. Staff were helpful and friendly.

  Negative review

  Facilities were basic especially in relation to the room rate, which was discounted to over £150 per night. This seems expensive in relation to the quality of the room. The room itself was small with little space between the end of each bed and the wall. The wash hand basin in bathroom was cracked. Two sockets only for the room (a family room) which made it difficult to recharge the electronic gadgets most families travel with now as standard. We had to unplug the only table lamp in the room to recharge both of our mobile phones at once.

• Reem5.0/5

  Partner

  noelPublished  2012-02-06

  Positive review

  for the price we pad the hotel was excellent we would and will book again. the staff were great and very friendly not too far from bayswater tube station and only a ten min walk from hyde park.

  Negative review

  the only thing we found wrong with the room was that there was no cold running water the cold tap was as hot as the hot water tap even the shower was to hot to use we were glad in a we were only there one night. but when telling the staff at check out there were very sorry and were sorting it out.

• Reem3.2/5

  Family

  AnonymousPublished  2011-11-14Comment in Español

  Positive review

  buena relacion calidad-precio

  Negative review

  uno de los recepcionistas (el inglés.) fue increíblemente desagradable. Increible que alguien así pueda trabajar en atención al público

• Reem2.7/5

  Partner

  ZBPublished  2011-09-17

  Positive review

  There was nothing wrong with the cleanliness of this hotel, apart from the fact that the toilet didn't flush properly at all and the bathroom smelt of sewage a little bit.

  Negative review

  - The Room size was to small (Even for London) - My boyfriend (6ft6) didn't even fit in the bed, We spoke to another couple staying there and they had exactly the same problem. The beds are not double, they are 1 1/2 (which isn't what we paid for, and we should have been aware of this). - The customer service was the worse I have ever encountered. Rude from the start and on arrival there was someone at the reception and we we're offered a seat after one of the members of staff kicked (loudly) everything out of the . - After paying extra for 'English breakfast' the staff in the kitchen and reception told me I hadn't paid for it and we had to have Continental breakfast. Luckily I had my paperwork with me otherwise that money would have been wasted. - We had the worst nights sleep ever due to the noise of door rooms slamming all night. - The shower was either hot OR cold, not happy medium. (Once again, after speaking to another couple this wasn't just a problem for us but for them aswell). - The 'luggage' room was an old toilet room. Overall we we're really disappointed with our stay, mainly due to the very poor customer service we recieved. If we had been at least welcomed with a smile and a bit of courtesy we would have probably over looked some of the above. But instead we felt unwelcome and an inconvieniece to the staff rather than a customer from the start. A smile and a welcoming greet goes a long .