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      Reviews on the Holiday Inn Gatwick Airport 4 STARS

        CL  povey cross road, RH6 0BA  Gatwick, London , united kingdomView mapCLpovey cross road, london , RH6 0BA, united kingdom Latitude: 51.168104; Longitude: -0.181156
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      51.168104-0.181156
      Holiday Inn Gatwick Airport
      Score3.9/5of 47 
      • Room
         
        3.8 / 5
      • Facilities
         
        3.8 / 5
      • Cleanliness
         
        4.1 / 5
      • Quality of the food
         
        3.5 / 5
      • Staff professionalism
         
        3.9 / 5
      • Price-quality ratio
         
        3.8 / 5
      100% REAL COMMENTS
      Real opinions of real clients

      (*) Additional services not included in the price.

      27 opinions about Holiday Inn Gatwick Airport

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      • Holiday Inn Gatwick Airport4.0/5

        Partner

        Anonymous Published  2019-05-01

        Positive review

        Reception and bar staff very helpful and friendly

      • Holiday Inn Gatwick Airport4.8/5

        Friends

        Maria MBMPublished  2019-04-14Comment in Español

        Positive review

        Muy cerca del aeropuerto. Totalmente reformado y muy limpio. El servicio de shuttle bus funciona estupendamente

      • Holiday Inn Gatwick Airport4.7/5

        Partner

        MichaelPublished  2017-08-22

        Positive review

        Food excellent, staff very helpful and professional. Nice room clean and tidy.

        Negative review

        Drink prices were expensive.

      • Holiday Inn Gatwick Airport5.0/5

        Partner

        AnonymousPublished  2009-09-26

        General review

        Only negative was the morning bus transfer to airport. Late arrival and almost full, not enough luggage space for the many large suitcases and driver did not 'take charge' of boarding and also no announcement of which terminal we arrived at first...complete chaos trying to get off.

        Positive review

        Straightforward check in with pre paid voucher 2 mins

      • Holiday Inn Gatwick Airport4.7/5

        Partner

        AnonymousPublished  2009-09-25Comment in Deutch

        Positive review

        The Ladies at the Check in were very friendly and helpful.

      • Holiday Inn Gatwick Airport3.7/5

        Partner

        ChrisPublished  2009-09-03

        Positive review

        As an overnight stop over between flights it was great, really easy to get to and from the airport, comfortable and friendly.

        Negative review

        We were charged for 2 sweets even though we had only ordered 1, when we pointed this out (before it came) we were told it was too late to change and we would have to have the 2, which we were given (and didn't eat).

      • Holiday Inn Gatwick Airport4.4/5

        Partner

        AnonymousPublished  2009-09-02

        Positive review

        Very pleasant reception staff-keen to please

      • Holiday Inn Gatwick Airport2.8/5

        Partner

        AnonymousPublished  2009-05-30

        Positive review

        Lovely hotel with helpful staff and check in was speedy. We had prepaid and all details were speedily found. Bar was full but service was speedy - although prices were slightly high.

        Negative review

        We were offered a ground floor room or a higher floor. We chose a gorund floor room but were very disappointed to find it was a disabled room and the facilities were at inappropriate heights for both of. We didn't complai at the time as we arrived late and had an early flight to catch and wanted to sleep.

      • Holiday Inn Gatwick Airport4.6/5

        Partner

        AnonymousPublished  2009-05-26

        Positive review

        Location of hotel to airport is great and there is a shuttle service although not a courtesy one.

        Information on the suburbs

        Tesco is very close (3 min walk), and it is fairly big.

      • Holiday Inn Gatwick Airport4.7/5

        Partner

        AnonymousPublished  2009-05-21

        Positive review

        Very good quality room. Surprisingly quiet hotel considering its location and that people must be checking in and out at all hours. Good screening from the busy road too. The sign in reception saying that staff are empowered to take decisions to help customers and that this decision will not be challenged indicates a positive attitude to customer service. The member of staff on duty was friendly and helpful too despite it being the early hours!

        Negative review

        Hidden costs are the main negative. VAT is not included in the price quoted online, neither is breakfast. I am sure the information is there somewhere otherwise the site would be breaking the law but it is not prominent enough and the site is therefore misleading. Also, the "courtesy bus" actually costs £3 each which does not match my definition of a "courtesy" vehicle.


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