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      Reviews on the Hard Rock Hotel London 4 STARS LUXURY

        CL  great cumberland place, W1H7DL  London, London , united kingdomView mapCLgreat cumberland place, london , W1H7DL, united kingdom Latitude: 51.51430753725404; Longitude: -0.15916727724606972
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      51.51430753725404-0.159167277246069720
      Hard Rock Hotel London
      Score3.9/5of 84 
      • Room
         
        3.8 / 5
      • Facilities
         
        4.0 / 5
      • Cleanliness
         
        4.0 / 5
      • Quality of the food
         
        4.1 / 5
      • Staff professionalism
         
        4.0 / 5
      • Price-quality ratio
         
        3.8 / 5
      100% REAL COMMENTS
      Real opinions of real clients

      51 opinions about Hard Rock Hotel London

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      • Hard Rock Hotel London3.3/5

        Family

        Anonymous Published  2016-12-13

        Positive review

        Walking into reception, it is very clean and welcoming with lovely decorations. Staff are very eager and keen to help.

        Negative review

        I have stayed at the hotel on many occasions, however, on paying for a deluxe double room, was very disappointed as dont know what classes it as 'deluxe'. The room was fine but bathroom looking tired with a large piece of the skirting board missing, behind the sink, the chrome is looking rusty and the plug holes in sink and shower both looked like they needed a good clean with bleach. The lifts are a nightmare as there were only 4 working out of 6 and as there are no stairs to go down, you have to rely on the lifts and it took 25 mins on sunday morning to be able to get into a lift as everyone was checking out - this does need to be looked into. I did feel on this ocassion that the hotel is lacking in some of its 4 star facilities.

      • Hard Rock Hotel London3.3/5

        Family

        LegsPublished  2016-11-29

        Positive review

        Great convenient location for Hyde Park and major shopping streets such as Oxford, Regent , New Bond etc. Tube and bus routes around the corner.

        Negative review

        The lift facility is inadequate for the number of guests staying at the hotel. At peak times you can wait up to 30 minutes for a lift and there are no stairs down to the lobby! Breakfast at peak time is very busy and you can have to wait 20 minutes plus to be seated. Inadequate toilet facilities for size of hotel e.g. 10 minute walk from breakfast hall!

      • Hard Rock Hotel London4.3/5

        Friends

        Anonym Published  2016-02-02

        Positive review

        Väldigt bra frukost

        Negative review

        Missade att sätta in extra säng som var beställd och betald

      • Hard Rock Hotel London3.6/5

        Partner

        Anonymous Published  2015-09-23

        Positive review

        Location, location, location

        Negative review

        really, really busy and not personal at all. Ideal to go to explore london, but for something more special not the place

      • Hard Rock Hotel London3.8/5

        Alone

        AnonymousPublished  2013-10-08

        Positive review

        Very attentive and friendly staff, very important to me,as i'm on my own! Stylish room decor. Fantastic location, inspiring hotel foyer.

        Negative review

        Noisy, my room was above the kitchen exit, and I was woken at 5.30 a.m, with things being delivered, this racket continued for over half an hour. The first morning I was woken at 7.15 a.m by a maintenance man, calling me, telling me how to use my remote, to get TV working, as when I checked in the evening before, there was no signal.Very thoughtless, as I had a big celebration the evening before! There was a lot of noise when the housekeeping staff emptied bottles ect from when cleaning rooms. Very tight fit in bathroom, sliding door would have been more appropriate!

      • Hard Rock Hotel London4.2/5

        Colleagues

        AnonymousPublished  2013-09-16

        Positive review

        Good location, good size of hotel room

      • Hard Rock Hotel London4.8/5

        Partner

        AnonymousPublished  2013-07-23Comment in Español

        Positive review

        Mi opinión es muy favorable, desde todos los puntos de vista: Situación, instalaciones, limpieza, trato, etc...

        Negative review

        Ninguna.

      • Hard Rock Hotel London3.8/5

        Friends

        FLYINGSCOTTPublished  2013-03-26

        Positive review

        Good location right next to Hyde park, marble arch and underground station. Decent gym, bars and restaurant.

        Negative review

        Was upgraded to an executive room however still pretty basic and a bit bland. No executive lounge at this hotel.

      • Hard Rock Hotel London4.0/5

        Alone

        AnonymousPublished  2013-03-05

        Positive review

        Good and quiet.

        Negative review

        none

      • Hard Rock Hotel London3.6/5

        Family

        AnonymousPublished  2012-12-02Comment in Español

        Positive review

        En general, me pareció un buen hotel.

        Negative review

        No hubo una persona que hablase español para atendernos. Eramos tres parejas de familia y solo había dos habitaciones juntas, la tercera tuvo que estar en otro piso. A la salida eran dos las personas de recepción que si hablaban nuestro idioma.


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