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      Reviews on the Grand Mercure Phuket Patong 5 STARS

        CL  soi ratuthit songroipi 2, patong beach  1, 83150  Phuket, Phuket, thailandCLsoi ratuthit songroipi 2, patong beach, 1, phuket, 83150, thailand
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      Grand Mercure Phuket Patong
      Score4.1/5of 3 
      • Room
         
        3.3 / 5
      • Facilities
         
        4.0 / 5
      • Cleanliness
         
        4.7 / 5
      • Quality of the food
         
        4.3 / 5
      • Staff professionalism
         
        5.0 / 5
      • Price-quality ratio
         
        3.3 / 5
      100% REAL COMMENTS
      Real opinions of real clients

      (*) Additional services not included in the price.

      3 opinions about Grand Mercure Phuket Patong

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      • Grand Mercure Phuket Patong4.0/5

        Family

        KirstyPublished  2019-04-21

        Positive review

        Staff were excellent. Hotel spotlessly clean. Location great. Only 10 minutes from beach .

        Negative review

        Rooms very small. Booked room family room with sofa bed for kids. When we arrived we were shown to a small Room with sofa in corner that had cushions removed . Children were expected to sleep on sofa base with sheet thrown over it. Space was really small , 4 inches from floor and uneven where sofa spilt in middle. No mattress or fitted bedding. Unacceptable even for smaller children. I refused to put kids there and asked for another room. If hotel are selling as room that allows family’s everyone must have adequate sleeping arrangements. After an hour spent showing me unsuitable rooms , They finally gave us a much bigger room with two roll away beds. They tried to charge 500 bht per night per roll away and upgrade charge of 1500bht per night for room . I told them I refused to pay as original room had not been suitable for family. Eventually hotel backed down .

      • Grand Mercure Phuket Patong4.7/5

        Partner

        Dazzzledge Published  2015-12-26

        Positive review

        Lovely hotel with great service, really happy with our stay.

        Negative review

        Food and drink a little pricey but quality more than made up for it.

      • Grand Mercure Phuket Patong3.7/5

        Partner

        匿名 Published  2015-06-15

        Positive review

        員工服務態度好好

        Negative review

        泳池地面濕滑,好容易會跌倒&泳池樓梯加螢光線就OK啦啦隊~~