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      Reviews on the Atlantis The Palm 5 STARS

        RC  1 crescent road palm jumeirah, Dubai, Dubai, united arab emiratesView mapRC1 crescent road palm jumeirah, dubai, united arab emirates Latitude: 25.13038; Longitude: 55.116752
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      25.13038055.116752
      Atlantis The Palm
      Score4.6/5of 31 
      • Room
         
        4.6 / 5
      • Facilities
         
        4.7 / 5
      • Cleanliness
         
        4.9 / 5
      • Quality of the food
         
        4.7 / 5
      • Staff professionalism
         
        4.6 / 5
      • Price-quality ratio
         
        4.2 / 5
      100% REAL COMMENTS
      Real opinions of real clients

      (*) Additional services not included in the price.

      19 opinions about Atlantis The Palm

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      • Atlantis The Palm2.7/5

        Partner

        AliciaPublished  2020-09-26

        Positive review

        Amazing spa experience. Breakfast nice selection

        Negative review

        Amid coronavirus, my husband and I wanted to celebrate our 2nd wedding anniversary and the imminent birth of our first child (i was 7 months pregnant) When checking in we were put up on a high up floor which was nice and advised that there was an onsite clinic that was available to do a coronavirus test. They had just launched an offer for guests staying 5 nights free tests. This wasn't an available offer when we booked but we were assured that as we were staying for 3 nights they should be able to accommodate. Suffice to say, by the time we reached the end of our stay, we were advised that they would not offer the test free of charge and would be required to pay 450 AED pp. We stayed Monday - Thursday, but were unable to utilise the waterpark entry on Tuesday as the park was closed (again due to coronavirus I expect) and we weren't offered a ticket to return on another day or guest tickets. They suggested we use the park on Thursday (the day we checkout) but were not offering late check out. Being pregnant and given the current situation, neither of us wanted to use the parks changing rooms and showers so were only able to use the park twice. We had booked our celebratory stay and upgraded to half board option. Kaleidoscope was the only option for breakfast - and I found out that the eggs used for eggs benedict (a favourite of mine) were not pasteurised and therefore not safe for me given the pregnancy. (I had to ask specifically) We had previously been to saffron and were looking forward to having dinner there. Unfortunately the restaurant was closed - this information was not provided at the time of booking (one week prior) nor at check in. Instead our options were the other restaurants in the hotel. Some of which required a supplement charge with reduced and limited set menus. We chose to go Ronda Locatelli for our first night and were disappointed with the starters and mains. Dessert was absolutely amazing though. They also surprised us with an additional dessert for our anniversary which was a nice touch. A note here, the tiramisu has alcohol in it and there isn't a halal version of it - which shocked me for a Muslim country. The second night we went to Breadstreet Kitchen which again had a limited menu but the starters and mains were great but unfortunately the dessert was disappointing. (Our first choices of dessert were not available which was irritating given an already cut down menu). They did win back some favour by surprising us with an additional dessert to celebrate our anniversary which made up for the dessert situation. Our last night, we decided to go to Hakkassan where we paid a supplement pp. The food was great although again, a very limited menu - and given the pregnancy not all options were appropriate Something to note - at all these restaurants drinks were not included (not even water) In addition to the dining options, it felt like corners were being cut - I.e. paper cups were put into the rooms (only two cups) that obviously could only be used once. We "ran out of hot water" and had to call up maintenance to to get this rectified which was essentially letting the shower running for 30mins. We had rust leaking out of the bath tap which wasn't really pleasant and some of the sockets in the room weren't working. The spa however was amazing. We booked two treatments each and my husband enjoyed these thoroughly. We were even surprised with a little gift again to celebrate our anniversary. Overall there were some parts of our stay that were excellent like the spa experience. And others such as the service from the hospitality staff (not making some things easy) which left us a bit disappointed, dining options and access to the park.

      • Atlantis The Palm4.7/5

        Partner

        BbPublished  2020-02-10

        Positive review

        Very clean hotel with good service , they do go the extra mile for cleanliness and service .

        Negative review

        Can be too crowded

      • Atlantis The Palm5.0/5

        Partner

        Miguel AngelPublished  2016-07-04Comment in Español

        Positive review

        Poco hay que decir de un hotel de estas características. Todo perfecto, desde la habitación, el servicio y la comida en los diferentes buffets que proporciona el hotel. Las habitaciones con todo detalle super amplias, limpísimas. El complejo espectacular, pudiendo disfrutar el acuario y del parque acuático, ambos espectaculares. La playa privada bastante lograda con el agua muy tranquila. Todo espectacular.

        Negative review

        Lo único negativo, que al ser un complejo tan grande, falta un poco mas de información de todo lo que ofrece el hotel al realizar el check in, solo te informan de lo básico. Pero no es problema, ya que todos te lo explican sin ningún problema, siempre que preguntes.

      • Atlantis The Palm4.5/5

        Family

        jonasPublished  2015-12-10

        Positive review

        bra vattenland

        Negative review

        Vi hade halvpension men drycken ingick inte så alla vet

      • Atlantis The Palm4.8/5

        Family

        PalmolivePublished  2014-07-19

        Positive review

        Fantastic food and service. Was initially worried about visiting during Ramadan, but everything was fine. No problem eating and drinking in the waterpark, although no food available at the Malls. No queues in the waterpark either.

      • Atlantis The Palm5.0/5

        Partner

        JaynePublished  2013-08-14

        Positive review

        Hotel staff fantastic, facilities outstanding.

        Negative review

        Nil

      • Atlantis The Palm5.0/5

        Family

        ConniePublished  2013-07-13

        Positive review

        My daughter and I felt like royalty at the Atlantis. We will stay there every trip to Dubai.

      • Atlantis The Palm5.0/5

        Family

        Happy1Published  2013-07-12

        Positive review

        Excellent hotel with superb food and water park

      • Atlantis The Palm4.7/5

        Partner

        newton11Published  2013-05-21

        Positive review

        Fantastic water park included in the price if your stay - lots of rides that are different to any that I have been to in the Australian water parks. Lots of variety with eating options Two beautiful pools

        Negative review

        Most of the restaurants are to pricey.. There is an asian option and hamburger shop that are cheaper options but still not overly cheap. The hotel was fantastic although not sure if it was worth the price. To anyone considering staying here, one night is enough.. Much better to stay in the Dubai Downtown area as Atlantis is too far out of the to stay there for any more than one night..

      • Atlantis The Palm4.5/5

        Friends

        Jake1106Published  2013-03-25

        Positive review

        The hotel lived up to it reputation as being a premium resort, the rooms were beautifully appointed. I would recommend you get a Palm view and spending the extra money on the Imperial Club is well worth it.

        Negative review

        I was disappointed about the level of knowledge the staff had about facilities outside of the hotel. I got the impression that many of them had no real idea of Dubai and the city at all. They were clearly very professional but their knowledge and experience appeared to end at the front door


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