General Terms and Conditions

Tecnical Organization

This website offers two distinct products:

Online Booking and Payment for accommodation, marketed by HOTELOPIA, S.L.U., (hereinafter Hotelopia), a legally constituted Spanish company registered in Palma de Mallorca, Complex Mirall Balear, Camí de Son Fangos, 100; Torre A, 5na planta, C.P. 07007, which operates as a wholesale-retail travel agency, with tax identification number (C.I.F.) B-57218356, under license BAL-481 M/D, inscribed in the Commercial Registry office of Palma de Mallorca (page PM-44857, volume 2007, folio 148) and

Online Booking and Direct Payment at the accommodation establishment, as promoted by LIBERATE, S.L.U., a legally constituted Spanish company registered at Complex Mirall Balear, Camí de Son Fangos, 100; Torre A, 5na planta, C.P. 07007, Palma de Mallorca, with tax identification number (C.I.F.) B-07067465 (hereinafter Liberate).

Hotelopia and Liberate are part of TUI Travel PLC.

This website is property of Hotelopia, on whose website, www.hotelopia.com (hereinafter, the website), Liberate has licensed non-exclusive use of its name for the promotion of its Hotel direct payment method.

Both products, offered on www.hotelopia.com, will be made available exclusively to end users (hereinafter, you). Said products are subject to the following General Terms and Conditions:

General Terms and Conditions of booking

Hotelopia

This website belongs to HOTELOPIA, S.L.U. (hereinafter referred to as “Hotelopia”), a legally constituted Spanish company, which operates as a wholesale-retail travel agency. Hotelopia is based in Palma de Mallorca 07007 (Spain), Complex Mirall Balears, Camí de Son Fangos, 100; Torre A, 5na planta, with licence number BAL-481 M/D, tax identification code (C.I.F.) B-57218356 and registered in the Mercantile Register of Palma de Majorca (page PM-44857, volume 2007, folio 148).

The content of the Hotelopia website is directed solely at consumers who book the product through Hotelopia (hereinafter referred as “you” or “your”). Access to the Hotelopia website is strictly controlled by Hotelopia.

You are given the ability to obtain information on transfers, ticket and excursion services, hotels, apartments, and other accommodations and make reservations, subject to the acceptance of the General Terms and Conditions displayed on the website, in accordance to the prices, rates and conditions of cancellation displayed at the moment of booking. The website will guide you through the booking procedure.

Any booking that you make through this website is conditional on you accepting these General Terms and Conditions, as well as the Legal Notice and Privacy Policy from Hotelopia. The Legal Notice and the Privacy Policy form an integral part of our website and cannot be separated from the general contracting conditions. By visiting, using or ordering from the Hotelopia website, you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this website and your booking.

If you do not agree to be bound by the Terms, you must not proceed with your booking.

Hotelopia acts as an independent agent only in respect of all bookings that we make or other services provided. Hotelopia accepts no liability in relation to any contract you enter into or for any accommodation that you book at a certain price, up to when the booking has been confirmed and payment is received by Hotelopia (see the section 'Payments details').

If you have an urgent query, please contact our Customer Services Centre.

The telephone numbers are given on the website and in your booking confirmation voucher. You can also use the contact form provided on the website.

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1. Modification of Website and General Terms and Conditions

Hotelopia may make improvements or changes to the information, elements, data, services, and other materials on this website, or terminate this website, at any time without notice.

Hotelopia may also modify the Terms at any time, and any such modification shall be effective immediately upon the posting of the modified Terms on this website. Accordingly, your continued use of or access to this website will be deemed to indicate your acceptance of the modified Terms.

Hotelopia may suspend access to this website, due to maintenance works, net security reasons or Act of God, with no obligation to reimburse or compensate you for the period in which access was suspended.

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2. How to Book and Contract Service via the Hotelopia Website

Contracting Procedure

The contracting of services via this website shall be undertaken using the following procedure: Select your destination and dates, along with the accommodation provider or transfer or ticket and excursion services of your choice. Check your destination and dates before continuing with your booking.

You can make a booking in the following ways:

1. Contacting our Customer Services Centre

2. Following the step-by-step booking process online whenever possible.

During the procedure, you will be requested by Hotelopia to provide personal information such as your name, surname, and credit card details. Any data received will be treated in accordance with the Hotelopia Privacy Policy. Such information shall be treated in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops the Personal Data Protection Regulation (hereinafter PDPR) and will be used to process bookings and payments made in your request. Ensure that the data provided is correct.

In addition, you will be asked to provide information necessary to carry out payment, which will have to be made by credit card through a payment gateway specifically established for this purpose. Payment transactions on the Hotelopia website are encrypted by a secure payment system endorsed by some of the world's leading banks and our site is verified by Thawte. For further information, please see the 'Payment Details' section.

You give your consent by clicking on the 'Book' button at foot of the page on which you are requested to provide payment details. Such confirmation will be sent electronically to Hotelopia, S.L.U., who shall be in charge of storage and conservation to guarantee the process. Confirmation of the purchase by a service provider implies, in any case, the binding of a contract and the undertaking by you to pay the established amounts. Once you have given your consent, a page will open confirming the purchase and you will receive an e-mail containing information in this regard.

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No Handwritten Signatures

Given the nature of online transactions, you hereby acknowledge the impossibility of signing the letter of payment, understood as the document by means of which consent is normally given to a transaction. For this reason, you accept not to sign any electronic transaction generated as a result of booking via the Hotelopia website.

The person who fills in the booking form on the website must be authorised to do so in the name of all the members of the group travelling together and must confirm that all members accept the booking conditions. Furthermore, this person shall be responsible for the total cost of the reservation, including cancellation or amendment charges, and shall inform the other members of the group of the confirmation details and other pertinent details relating to the booking.

After proceeding to the product reservation via the website, Hotelopia will then confirm it by email and provide a service voucher. You must print and present this voucher when you arrive at the establishment where the service(s) is/are offered, or when it/they commence(s). For security reasons, Hotelopia may require signed authorisation from the credit card holder if fraudulent behaviour is suspected. If, for whatever reason, Hotelopia does not receive such authorisation, the booking will be considered void and will be cancelled on the system. If Hotelopia has reasonable grounds to suspect that the booking is actually fraudulent, it may cancel it automatically and send a notification email to the email address provided by the customer at the time of booking.

The request for signed authorisation is designed to protect the cardholder from possible misuse of the credit card used to make the booking with Hotelopia, and to verify that you are the cardholder.

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3. Legal Age and Responsibility

You attest to being of legal age and have full legal capacity and sufficient authorisation to make bookings. To confirm the booking, you must have the consent of all persons named therein, as well as the authorisation of the parents of any persons under 18 years of age that are taking part in the booking. Upon carrying out the booking, you confirm that all persons named have accepted the present conditions, and that you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details relating to the booking. Booking a reservation renders you responsible for any payment related to it.

You hereby guarantee that all the personal information provided in the process of reservation and registering for the service is correct. Likewise, you accept the financial responsibility for all transactions made in your name or via your bank account.

By accepting the General Terms and Conditions, and pursuant to Directive 2000/31/EC on particular legal aspects of Information Society services and Electronic Commerce, you consent and authorise Hotelopia to request from the contracted service providers any personal information relating to you or your group. Such information shall be treated in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements or elaborates the PDPR, and will be used to process bookings and payments made at your request.

Thus, personal information shall be understood to include, but not be limited to: any telephone numbers, fax numbers, e-mail addresses, addresses of residences, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for the completion of your reservation.

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4. Included in the reservation

The basic accommodation cost includes the following:

  • Any services as stated on your reservation booking voucher.
  • All obligatory accommodation establishment service charges and taxes: Excluding some USA resort fees that require an additional resort fee, and any other required tax to be paid by you on arrival at the accommodation establishment. Please refer to the Observations within your chosen “Hotel Info” page, which will advise if any additional resort fee is required on arrival.
  • VAT on all holidays in EU countries.

The transfers include:

  • Any services as stated on your services voucher.
  • All obligatory transfer service charges and taxes.
  • VAT on all holidays in EU countries.

The ticket and excursion service includes:

  • All the services specified in the service voucher.
  • Value Added Tax in EU countries.

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5. Not Included in the reservation

The basic accommodation cost does not include:

  • Additional charges for rooms, meals or under-occupancy in apartments that are not stated to be included in your booking.
  • Charges that accommodation establishments or apartments may make for facilities such as cots, parking, minibus services, sun beds, sauna, tennis courts and equipment, porters, etc.
  • Deposits requested on arrival at the accommodation.
  • Current USA Resort Fees: Certain fees that cannot be included by Hotelopia in the price of the booking apply in some USA Resorts. In case that you are staying in a USA Resort, please refer to the 'Hotel Info' section in order to get further information concerning this question.
  • Certain countries have a local tax, known as 'occupation tax' or 'tourist tax', which must be paid directly by the end user at the accommodation provider or at the airport. The Russian tourist tax must be paid by the end user at the first hotel that they stay at in the country.

Transfers do not include:

  • Any service that is not specified in the booking confirmation.
  • Special equipment such as sporting equipment (golf clubs, skis, windsurf boards, etc.) and electric wheelchairs, of which will be subject to a surcharge.

The ticket and excursion service does not include:

  • Any service not included on the reservation confirmation.

Children

Child prices and other conditions relating to children are agreed upon with each accommodation provider and are not based on any one criterion; therefore, given that each accommodation provider applies its own special conditions and prices, we ask that you inquire about this point when making your booking.

Regarding Accommodation Services:

Special prices and discounts will always apply for children sharing a room with two paying adults.

COTS: Due to the limited stock of cots that the establishments may have available, please advise us at the time of booking if you require a cot. If an additional cost is applicable, this might be paid by you direct to the accommodation provider.

Third Person:

The majority of establishments consider the booking of a third person as a reservation for an extra bed in the two-person room. This extra bed is provided at an extra cost included in the final price.

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6. Transfers

The following conditions will apply to customers who buy transfer services through Hotelopia.

Hotelopia agrees to transport passengers and their luggage on the trip in accordance with the services booked through Hotelopia. This service is subject to these special transport conditions and any other condition applicable to the reserved services, whether they are of a special or general nature.

Hotelopia is not obliged to transport children under 14 years of age unless the child is accompanied by a parent or legal guardian who is at least 18 years old. In some destinations a fee may be applied for children under 2 years of age occupying a seat, whilst in other destinations they may travel free of charge if accompanied by a full paying passenger of least 16 years of age. A reservation is required for each child over 2 years of age.

The service can only be used by the person(s) identified in the booking or by the person who made the purchase, and are non-transferable to another person. To confirm a reservation, you should have the authorisation of all persons named in the reservation and will be responsible for verifying that all of the travellers named accept the booking conditions, furthermore making the reservation renders you responsible for any corresponding payments, including any possible cancellation or modification fees. You will be also responsible for informing all of the persons named in the reservation on the details of the confirmation and any other pertinent information.

Reservations. The reservation of transfer services must be made with a minimum of 48 hours prior to departure time, unless the service provider or destination requires a greater amount of time.

The booking confirmation shall be processed through the Hotelopia website. Once the transfer booking is complete, the screen will display a voucher with a reference number. This voucher must be printed and presented as proof of the booking.

Voucher: The voucher will contain all the information needed to locate the departure point of the transport. The voucher will also show a contact phone number to verify the reservation and obtain information on possible contingencies.

Hotelopia advises users to request the confirmation of a transfer service 24 hours prior to the time that the service is to be provided. Transfers are not guaranteed if a confirmation is not previously requested or whether it is not available.

You must carry the voucher at all times during the transfer service and are required to show it for inspection on request, furthermore you are to maintain the voucher in good condition.

Lost vouchers. HOTELOPIA is not obliged to replace a voucher if it has been lost, forgotten or stolen; the user may be demanded to purchase a new voucher to obtain the service.

Ripped or damaged vouchers. If the voucher is ripped or damaged it will be rendered invalid, and if you travel with it, it will be understood that you have travelled without a voucher. Passengers can access their reservation at any time through the Hotelopia website, where they can send the voucher to their email address or it could be directly printed off.

When using a transfer, you shall be responsible to make sure that you are using the right service to reach your destination as it has been contracted.

Luggage. Each passenger is allowed to carry ONE suitcase and ONE hand luggage bag. Any excess luggage must be declared when making the reservation. Hotelopia reserves the right to charge a fee for excess baggage.

Hotelopia shall be informed when objects such as sports equipment (golf clubs, skis, windsurf boards, etc.) or electric wheelchairs are carried, of which will be subject to a surcharge. Hotelopia may impose a surcharge on a discretionary basis in function of the service provider and destination requirements. This additional fee must be paid before departure. Otherwise, Hotelopia can refuse to transport bulk items.

Both excess luggage as well as the transport of special items should be adequately reported in the "Comments to the transportation provider" option that can be accessed during the booking process.

Luggage must be clearly labeled with the names of the passengers and the destination address.

It is understood that you will carry all your luggage and personal belongings, regardless of where they are deposited inside the vehicle, and that the luggage and personal belongings are transported under your own responsibility. Hotelopia recommends that you are present during the handling, loading and unloading of your luggage.

Hotelopia reserves the right (and delegates this right in the drivers and designated agents) to refuse to transport anyone who they believe is under the influence of alcohol or illegal substances and/or whose conduct is a threat to the driver, vehicle or other passengers. Under such circumstances, Hotelopia reserves the right to not provide a refund and to not provide an alternative transfer service.

Passengers are not allowed to consume alcohol in any of the means of transport. The only exception to this is in the case where it has been agreed in writing between Hotelopia and passengers who contract a limousine. In these cases, the consumption of a reasonable amount of alcohol is permitted. No smoking is allowed, unless the driver has given permission to do so.

You shall be liable for any damage caused in the course of irregular offensive behavior or vandalism.

Hotelopia recommends you to arrive to the departure point of the transport service with a minimum of 10 minutes before of the scheduled time of departure.

If you arrive after the scheduled time of departure, Hotelopia is authorised to give the seat to another passenger, in which case you are deemed to have lost your transfer. Hotelopia is not responsible for late arrivals to the departure point of the transport service, and will not be obliged to delay the service, nor to provide an additional transfer service.

All transfers will be held on the date specified on the voucher and sufficient time should be taken to make a successful connection with the airport service schedule or other means of transport provided by each carrier.

Airline companies suggest that you are at the airport at least 2 hours prior to the scheduled departure time.

If you miss your flight or if it is delayed, and in the case that you contracted travel insurance, Hotelopia can provide you with documentation that may be required to inform your insurance company in order to cover the costs of a new transfer. Other costs will be at your own charge.

Despite what is stated in the preceding paragraph, transfers from the airport can be automatically delayed if the flight is delayed.

You assume your obligation to comply with the specific regulations established by the service provider during the course of the transfer.

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7. Ticket and excursion service

The following conditions will be applied to those clients who reserve tickets and/or excursions through Hotelopia. Hotelopia agrees to offer the client the ticket and/or excursion according to the services purchased through our website.

This service will be subject to these conditions and any other condition applicable to the services reserved, whether they be particular or general. Hotelopia is not obliged to offer services to children under 14 years of age, unless they are accompanied by a guardian who is 18 years of age or older. Some destinations may apply a tariff for children under the age of 2, while others may enjoy the service at no cost if they are accompanied by a full-paying passenger of 16 years of age or older. Reservations must be made for children over the age of 2.

The service purchased may only be enjoyed by the person(s) named on the reservation, or by the person for whom it has been made, and may not be transferred to another person for use. The person who completes the reservation form on the website must possess the authority granted to him or her by the other members of the party. He or she must confirm that the person(s) listed on the aforementioned form accept the conditions of the reservation and assume responsibility for the full cost of the service, which may include cancellation or modification charges. He/She will inform the other members of the party about the confirmation details and any remaining pertinent information.

Reservations. Reservations for tickets must be made within the minimum notice period established by the supplier of the services purchased.

The confirmation of the reservation will be sent from the Hotelopia website. Once the reservation is completed, a voucher with a reference number will appear on the screen. The voucher must be printed and presented as proof of the reservation.

Voucher: The voucher will include all the details necessary to find the location of the establishment that provides the service, or the meeting point where the excursion starts. The voucher will also display a contact telephone number to check the reservation and obtain information about possible contingency. You must keep the voucher about your person at all times during the period of the service purchased, keep it in good condition and have it available for inspection when required to do so.

Lost Vouchers. HOTELOPIA will not be required to replace the voucher if it is lost, forgotten or stolen. In this case, vouchers must be re-purchased in order for the service to be enjoyed.

Damaged or modified vouchers. If the voucher is damaged or modified it will be considered as void. The client can access his/her reservation at all times via the Hotelopia website to resend the voucher to his/her email inbox or even print it on command.

8. Payment Details

At the time of your booking, the full quoted amount will be deducted from your credit or debit card. Payment transactions on the Hotelopia website are encrypted by a secure payment system endorsed by some of the world's leading banks and our site is verified by Thawte.

This technically secure environment ensures that credit card details cannot be intercepted and are not revealed to anyone other than to financial institutions required to process payment instructions from the customer.

Our payment system currently accepts the following payment methods:

  • Visa
  • Visa Electron
  • Master Card
  • Amex
  • Diners Club Card
  • PayPal (only verified accounts)

In order to confirm the payment, a signed authorization from the cardholder may be needed, as stated in paragraph number two of the General Conditions.

For any queries that you may have, please contact ourCustomer Services Centre.

The telephone numbers are given on the website and in your booking confirmation voucher. You can also use the contact form provided.

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9. Modification or Cancellation of accommodation reservations

Modifications

Para cualquier modificación puede contactar directamente con el Centro de Atención al Cliente.

You can contact the Customer Services Centre regarding any modification.

Modifications including, but not limited to, a partial cancellation, amendment or reduction in number of nights, will be subject to an administration fee of $  11,00, for every modification made. In some cases, amendment may imply the imposing of a cancellation fee by our provider. In these cases, there will be no administrative charge, only the cancellation fee applied by our provider.

All urgent modifications (bookings within 72 hours prior to arrival) should be processed by telephone through our Customer Services Centre.

For non-urgent modification (more than 72 hours before arrival), please contact our Customer Services Centre.

The telephone numbers are given on the website and in your booking confirmation voucher. You can also use the contact form provided.

Cancellations

You may cancel your reservation at any time on the website. During the booking process, you will be notified of the cancellation fees that apply to your reservation, as well as the period for them to be applicable.

In the case of confirming a booking, you thereby accept the applicable costs regarding the aforementioned concepts.

If a booking of services through Hotelopia is withdrawn, you will be entitled to a refund of the amount of what was paid, deducting from this any amounts accrued from the expenses of cancellation. The sum of cancellation fees varies according to destination, date, provider, and the cancellation period.

Upon confirming the booking, you will be informed of the various costs, in accordance with the required notification date for cancellations. Please note that cancellation deadlines are based on the time and date of the destination where your hotel stay is booked, and not on the time and date of the country where the reservation was made. Cancellation is not permitted through the website on the day of arrival, and therefore any such cancellation should be done by contacting Hotelopia. Cancellation charges are dependent upon the policy of the hotel and can reach up to 100% of the total price.

If for exceptional reasons the cancellation cannot be made via the Hotelopia website, your letter of cancellation must be sent in writing to Hotelopia detailing the destination and reservation number. Hotelopia shall send acknowledgement of receipt and inform of all the charges, if any, which may be applicable. You shall be responsible for obtaining such confirmation and/or acknowledgment of the cancellation of the reservation.

You must cancel your booking through Hotelopia in all cases; you are not allowed to cancel your booking directly through the accommodation provider.

If you decide to leave the accommodation before the reserved departure date, then you should address any claim for a refund of any unused nights to Hotelopia within twenty days following the effective date of departure, together with written confirmation from the accommodation provider of the time and date of your departure.

During peak occupation periods, the accommodation provider may charge the full amount of the original reservation.

Reservations made via Hotelopia may be cancelled by either party with no penalty whatsoever in the event of Act of God, such as, without restriction, war, revolution, acts of terrorism, closure of borders, epidemics, catastrophes or other causes that seriously affect the various destinations and in particular the place where the accommodation provider is located.

In the event that Hotelopia, at its own discretion, considers that a booking has been made fraudulently using a certain credit/debit card, the booking shall be cancelled by Hotelopia.

IMPORTANT

  • Throughout the year, some accommodation providers may change name or trading name, which shall not be construed as a change of accommodation or modification/amendment of the reservation.
  • Any accommodation ratings and/or categories have been provided by the accommodation providers and are in accordance with local regulations applicable to each country. Therefore, accommodation in one country may not be similar in terms of services and quality to accommodation in another, despite stating that it is of the same category or rating.
  • The information provided by Hotelopia about tickets and excursions, hotels, and transfers is as updated as possible to the information provided by the establishment or supplier of the service purchased. If typographical errors on prices and booking conditions are detected, you will be contacted and informed about it. In that case, you will be able to cancel your booking without any cost, and no erroneous pricing will take effect.
  • Hotelopia will advise you of any information supplied by the accommodation provider regarding the existence and duration of any refurbishment or renovation works within the accommodation. Hotelopia will not accept any claim from you regarding refurbishment or renovation work of which Hotelopia has not been advised or which extends beyond the planned date of conclusion.

Failure to Honour Booking (No Show)

If you do not show up at the accommodation on the arrival date stated on your booking voucher and a cancellation had not been previously made, you or any member of your party will not be entitled to any refund.

10. Modification and Cancellation of transfer services or the ticket and excursion service

Modifications

All modifications are subject to availability and an increase in the price or administrative costs will affect the cardholder who provided their details during the booking process.

For any modifications, you can directly contact the Customer Services Centre.

No changes or alterations will be permitted less than 24 hours before the anticipated service time, unless the service provider requires a longer notice period.

The departure and destination addresses indicated on the voucher are where you will be collected and dropped off respectively. Hotelopia also reserves the right to not provide a service if the requested transfer differs greatly from the service originally booked.

No modification or alteration shall be permitted with less than 24 hours before the scheduled departure time of the transfer, unless the service provider or destination allow for a greater amount of time.

Cancellations

You will be authorised to cancel the service purchased via the Hotelopia website. Notifications of cancellations must be made within a minimum notice period of 24 hours before the anticipated service time, unless the service provider requires a longer notice period.

If you cancel your reservation before the arrival date, you will be charged the corresponding cancellation fees. Hotelopia will refund you the amount paid, deducting the cancellation fees incurred by the service provider. No refund will be made if notification of the cancellation is made less than 24 hours before the anticipated time of the transfer, or in a period less than that required by the service provider.

Failure to honour booking

If you do not show up without previously informing Hotelopia, it will be dealt with as a cancellation.No amount will be refunded by the failure to honour a booking in the above terms and without the specific consequent authorisation from Hotelopia. Hotelopia will inform you of the cancellation fees that are generated, which can reach up to 100% of the amount of the booking.

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11. Promotions and Discount Codes

Discount Code

A discount code may be understood as the right to a discount or special price under specified conditions.

How to use a Discount Code?

A discount code may only be used on a Hotelopia web page. A promotional discount code may be used on the Hotelopia website, upon request through the reservation process; the code will have to be entered when you make your booking.

A promotional code may be used once only and for one booking only. Discount codes are not to be used together with other promotions.

A discount code may not be used for bookings made at a previous stage.

A discount code can only be used for the online payment method.

Any balance remaining following the use of a promotional code, may not be transferred or drawn.

What happens if I cancel or change a Discounted Booking?

If you cancel or choose not to use a discounted booking then you are not entitled to a refund of the Discount or any reinstatement of the Promotion.

If you change a discounted booking then you will not be entitled to a refund of the Discount or reinstatement of the Promotion but if the booking is maintained and is changed only by adding product(s) then the value of the Discount is retained.

Can Hotelopia Cancel or Refuse to Redeem a Discount Code?

Hotelopia may at any time cancel, withdraw or refuse to redeem a discount code if Hotelopia reasonably believes that a code is being used unlawfully or illegally. You agree that you will have no claim against us in respect of any such cancellation or rejection.

Should Hotelopia not apply the use of a promotional code as part of a booking, for whatever reason, Hotelopia shall inform of the correct cost of the booking before charging the payment to give you the opportunity to confirm the booking and accept the terms.

Limitation of Liability

In the event that Hotelopia cancels, withdraws or refuses to redeem a Discount Code, we do not accept liability for any direct or indirect damages, including lost profits or the like.

A promotion is the right to a discount or special rate for the booking of a reservation at a hotel during a specified period of time (the period in which the promotion is valid), according to certain conditions. It may also be a reference to a promotional code or discount code.

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12. Before you travel

Hotelopia is not liable for damages or losses that may result from travel to any particular destination. It is your responsibility to be conveniently informed about the conditions and risks involved when travelling to certain destinations.

It is your responsibility to ensure you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, ID documents, passport and visas. Hotelopia shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.

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13. Insurance

You are strongly advised to contract adequate travel insurance prior to arriving to your destination, which should cover, amongst other things, personal losses and all medical and material costs in the event of an accident or illness during the trip.

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14. Act of God

Hotelopia will not be liable for any changes or cancellations effected on your booking, or for any loss or damage suffered by you arising from any failure by the accommodation providers and/or Hotelopia to properly perform any of our respective obligations to you, if the non-performance is caused by events classified as Act of God. By way of example, Act of God includes, but is not limited to, war, revolutions, acts of terrorism, closure of borders, epidemics, natural catastrophes or other causes that seriously affect both parties, as well as other unforeseeable causes beyond Hotelopia's control.

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15. Complaints related to the Accommodation

In the unlikely event that you have reason to complain or experience any problems with your accommodation, please inform the accommodation reception staff or management immediately, to enable them to take appropriate action.

Should you not be satisfied with the solutions offered, please contact Hotelopia Customer Services Centre by calling the telephone number listed on the website, or by filling out the form therein, accessible on the website menu.

Hotelopia is not held responsible for any damage or related matter to do with actions, omissions or negligence on the part of any provider or third party.

Hotelopia complaints forms are available on request to all clients. To request a complaints form please mail headoffice@hotelopia.com.

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16. Exemption of responsibility for transfer services and ticket and excursion service

HOTELOPIA will take reasonable measures to ensure that vehicles arrive in time to complete the term for which they have been hired, and that they reach their destination on time. The vehicles are fully insured with respect to both passenger and third party claims according to the specific legislation in force.

If for any reason Hotelopia does not take you to the confirmed destination, you will be provided with an appropriate means of transportation such as another coach, private car, taxi, etc. Any reimbursement made by Hotelopia with respect to the costs of using alternative transportation incurred to arrive to the address indicated on the voucher, in no case will exceed the cost of reaching the destination by the alternative means of transport.

HOTELOPIA is exempt from liability for any failure or delay of the service purchased as well as a breach of contract when it is due to circumstances beyond the reasonable control of Hotelopia. The following circumstances will be considered, without restrictions, as circumstances beyond the reasonable control required: war or threat of war, accidents causing delays on the route of the service, exceptionally severe weather, fire and/or damage to the station/terminal, compliance with the requirements of law enforcement, customs or other official security services under the competent authority, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic jams, mass meetings and strikes, lockouts, riots or local tensions, problems caused by other customers, bankruptcy, insolvency or business closure of the transport company used by Hotelopia and other circumstances that affect your safety.

The maximum amount of Hotelopia’s liability to you and/or other passenger/s for any reasonable and unforeseeable loss, injury or impairment that may be suffered or you may incur as a result of a failure on behalf of Hotelopia, a breach of contract, or any act or omission or negligence of any employee of Hotelopia, is limited to the price paid of the booked service.

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17. Complete Booking / Modification / Independent Booking

These General Conditions contain some exclusions and limitations of liability. If any of these conditions is invalid or unenforceable, the remaining conditions will remain valid. Any invalid or unenforceable condition will be deemed superseded by a valid and applicable condition that conveys the same meaning. You agree that your use of this website will not imply any partnership, franchise, employment or agency relationship between you and Hotelopia.

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18. Currency Conversion

Currency rates are based on various publicly available sources and are not updated daily; as such, they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.

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19. Lowest Rate Guarantee in Hotelopia accommodation establishments

At Hotelopia, we are confident in our offering of the best and most competitive rates, and to this end, should you find a better rate with the same accommodations provider, on the same date and location, we guarantee a refund of the difference. To apply this guarantee, you should follow the Lowest Rate Guaranteeconditions

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20. Warning. USA Travel Restrictions to Cuba

Citizens and residents of the United States travelling to Cuba are subject to the laws of the United States pertaining to the U.S. embargo of Cuba and require a license from the United States Government. No refunds will be made or liability incurred with respect to any travel arrangements made by citizens or residents of the United States without required licenses.

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21. Fees

USA Resort Fees

Some USA resorts require travellers to pay for an additional Resort fee on arrival to the facility. In the event that you have selected a resort in the USA, you can find information regarding resort fees under 'Specific terms of the accomodation provider'.

Other Fees

Some countries may require other taxes to be paid by you on arrival at the accommodation establishment and/or airport. The Russian tourist fee should be paid directly by the customer at the first hotel accommodation within the country.

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22. Assignment of Rights

Hotelopia reserves its rights to assign in total or in part the obligation or rights of these Terms to any subsidiary, affiliate or holding company or any subsidiary of its holding company.

You are not allowed to assign to any third party any obligation or right of these Terms, or any other agreement that completes them, unless with the prior express written authorisation of Hotelopia.

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23. Legislation and Courts of Jurisdiction

The application and interpretation of these Terms and Conditions shall be governed by current and applicable Spanish Legislation. In the event of any discrepancy which may arise from the interpretation or execution of these terms and conditions, the parties, with express waiver of any other court of jurisdiction which might apply, if any, shall abide by the Jurisdiction and Competence of the Courts of Palma de Mallorca, Spain.

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General terms and conditions

Liberate

1. Tecnical Organization

This website belongs to HOTELOPIA, S.L.U. (hereinafter referred to as “Hotelopia”), a legally constituted Spanish company registered in Palma de Mallorca, Camí de Son Fangos, 100; Torre A, 5na planta, C.P. 07007, which operates as a wholesale-retail travel agency, with tax identification number (C.I.F.) B-57218356, under license number BAL-481 M/D, and inscribed in the Commercial Registry office of Palma de Mallorca (page PM-44857, volume 2007, folio 148).

Son Fangos, 100; Torre A, 5na planta, C.P. 07007, Palma de Mallorca, with tax identification number (C.I.F.) B-07067465 (hereinafter, LIBERATE), inscribed in the Commercial Registry office of Palma de Mallorca, Folio 188, Volume 346, Book 276 3rd Section on Enterprises, Page number PM- 6461, has licensed its non-exclusive presence on the website www.hotelopia.com (hereinafter, the website), for the publicity of its LIBERATE product.

accommodations. LIBRATE acts as a reservation agency for accommodations publicised on the website.

The LIBERATE product found on www.hotelopia.com is subject to General Terms and Conditions, will be made available exclusively to end users (hereinafter, you).

HOTELOPIA is the sole proprietor of the aforementioned website, which is not an acting party between you and LIBERATE, and as such, the acceptance of these Terms and Conditions is not related to the same relationship.

Visiting and using the website implies an acceptance of the General Terms and Conditions, the Legal Notice, and the Privacy Policy, as with the use of the website. The user consents to the present terms and conditions as well as all other pertinent laws regarding the use of the website and the process of making reservations on it. The completion of this process of agreement through the website, www.hotelopia.com, is dependent upon the acceptance of the General Terms and Conditions, Legal Notices, and Privacy Policies required by LIBERATE. As such, the legal notices and privacy policy are important requirements that cannot be separated from the agreement’s General Terms and Conditions.

The expression “accommodation providers” is a reference to the proprietors and providers of the hotels, apartments, and other establishments that are offered on the website. “Accommodation” includes all installations and services offered on the website that we reserve on behalf of the user.

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2. Accomodation provider publicity, exemption clause

LIBERATE acts independently as a publicity agent of the accommodations providers, and as a reservation agent for the user, as such it is not held responsible in the event of death, lesions, illness, harm, loss, accident, theft, lateness or any other irregularity indirectly or directly derived from the lending of services on behalf of the hotel or other providers that offer their accommodations, services and facilities, as a result of any action or omission on behalf of the accommodations or services provider, their employees or representatives, or in the case of any complain regarding the quality of services given, you may only file compensation claims from the aforementioned providers of such services, and not LIBERATE. LIBERATE is exempt from any such contractual responsibility, extra contractual responsibility, or any other type of responsibility.

LIBERATE will not be responsible for any loss, damage, or infringements of any kind, be they direct or indirect, as a result of access to the website, of its use, or for the information provided therein, including interrupted business or similar issues. LIBERATE will employ the measures deemed necessary to facilitate the acceptance of responsibility and compensation by the providers regarding any claims filed by end users of their lending of services.

You accept that we have processed quality control methods for the establishments offered on the website, and that we take responsibility for the deeming of quality of the accommodations and services lent. The inclusion of accommodations on the website does not imply in any way the recommendation of LIBERATE. We renounce any form of responsibility for any inaccuracy regarding the accommodations and services offered on the website.

You (whether the agreement has been accorded or not) will not hold LIBERATE liable at any moment for any actions, claims, proceedings, losses, costs, expenses or claims (including costs and accrued expenses of defence) arising, directly or indirectly, from any failure by or on behalf of you or any person who booked and your behalf anything regarding the clauses which are reflected in the General Terms and Conditions, either by action or omission that violates legal or regulatory obligations as well as any other cause that results in damage to the interests of LIBERATE. You will be held responsible for your conduct and your group in the case of any abnormal behaviour or vandalism. In such a case, LIBERATE reserves the right to automatically cancel your stay or reservation without payment of compensation. To that same end, assistance will be lent to any establishment where you have been booked, or if the circumstances are as such, lend assistance to the provider of transportation and excursion services, when deemed appropriate. You will pay any amount to LIBERATE for any conduct or action regarding the aforementioned circumstances claimed by third parties. Likewise, you will be responsible for any damages done to LIBERATE, its associated companies and/or those linked to the company TUI Travel PLC or third parties, resulting from any false information given, inaccuracies, or information not kept up to date or that may be expired, as well as for any failure to comply with the aforementioned conditions. The responsibility of LIBERATE, be it resulting from a breach of the General Conditions, breach of contract adherent to the General Terms and Conditions, or for any action or omission that undermines the legal and regulatory obligations, or any other cause, will under no circumstances exceed the total sum paid by you to LIBERATE for the services specified in the agreement.

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3. Legal age and responsability

You hereby guarantee that you are of legal age and have the capacity to act and are fully authorised to enter into a binding contract in your own name and in the name of the people in your group.

You hereby guarantee that all the personal information provided in booking accommodation and the process of registering for the service is correct. Likewise, you accept the financial responsibility for all transactions made in your name or via your account.

By accepting the General Terms & Conditions, you consent and authorise Hotelopia to request from the accommodation provider any personal information relating to you or your group. Thus, personal information shall be understood to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other information related to you or your group that may be relevant for the completion of your reservation.

Such information shall be treated in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops the PDPR and will be used to process bookings and payments made in your request.

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4. How to book and make a reservation in the website

Select your destination and dates, along with the accommodation provider of your choice. Your booking details will appear at the top and on the left of the bookings page. Check your destination and dates before confirming your booking.

Reservations can be made by: a) calling our reservation centre and providing us with the reference code that appears on the page; or: b) following the online reservation process whenever applicable.

To process your reservation, you will be asked to provide personal information such as your name, e-mail address, telephone number and credit card number. Any time that personal information is solicited, LIBERATE will treat and process it in accordance with the Confidentiality Policy detailed in our Legal Notice and Privacy Policy available on the website. We recommend that you read these in their totality before providing LIBERATE with any personal data.

CONFIRMATION OF THE RESERVATION

To confirm a reservation, you should rely on the authorisation of all persons named in the reservation, as on the paternal authorisation of any corresponding minors under the age of 18 that are to be included in the reservation. Upon making the reservation, verify that all persons named have accepted the present terms and conditions and that you will be responsible for informing all of the persons named of the confirmation and any other pertinent information. Making the reservation renders you responsible for any corresponding payments. Your reservation’s confirmation will be sent via e-mail once the accommodation establishment has verified the reservation.

During the booking process, Liberate will check the validity of the credit card used in order to guarantee the booking, by charging 1 Euro to the card during the checkout process. The 1 euro charge will automatically and immediately be returned to your card.The hotel or service provider with which you have made a reservation will charge you for any debits upon arrival.Prior to the Customer checking in, the HOTEL will be responsible, at the time of receiving the reservation notification, for verifying the validity of the credit card supplied, as well as its (pre) authorisation for the amount of the cancellation fees. Furthermore, the HOTEL may charge the applicable cancellation fees as a guarantee for the reservation. If no cancellation is made, these fees will be discounted from the payment that the Customer eventually makes to the accommodation establishment or they will be refunded to the Customer if he or she cancels the reservation and the cancellation fees do not apply. In the latter case, the HOTEL shall refund the relevant amounts to the Customer within three (3) calendar days at the latest.

MODIFICATION OR CANCELLATION OF RESERVATIONS

You may cancel your booking at any time prior to your arrival date on the Hotelopia website. If you want to modify your booking, please contact us by phone or go to our Contact Us page.

If you cancel your booking prior to your arrival date, you may be charged a cancellation charge. In any case, if you cancel your reservation before the date specified by the hotel, there will be no charge made for cancellation. Cancellation charges will vary according to the accommodation provider, the destination and the dates selected. Please note that the cancellation charge and/or period quoted refer to the time and date in the booked destination, detailed in the website and in the e-mail confirmation of your reservation.

If for whatever reason you do not show up at the establishment on the date indicated in the reservation confirmation, without prior notice (“no show”), you will be considered to have cancelled the reservation and the pertinent costs of this cancellation will be charged to you.

INCLUDED IN THE RESERVATION

The basic accommodation cost includes the following:

  • Any services as stated on your accommodation booking voucher.
  • All obligatory accommodation establishment service charges and taxes: Excluding some USA resort fees which require an additional resort fee, and any other required tax to be paid by you on arrival at the accommodation establishment. Please refer to the Observations within your chosen “Hotel Info” page which will advise if any additional resort fee is required on arrival.
  • VAT on all holidays in EU countries.

NOT INCLUDED IN THE RESERVATION

The basic accommodation cost does not include:

  • Additional charges for rooms, meals or under-occupancy in apartments that are not stated to be included in your booking.
  • Charges that accommodation establishments or apartments may make for facilities such as cots, parking, minibus services, sun beds, sauna, tennis courts and equipment, porters etc.
  • Deposits requested on arrival by some apartment/villa owners.
  • USA Resort Fees where applicable. Please refer to the accommodation voucher under ´Observations` to see whether there is an additional fee applied.
  • Certain countries have a local tax, known as 'occupation tax' or 'tourist tax', which must be paid directly by the end user at the accommodation provider or at the airport.

CHILDREN

Child prices and other conditions relating to children are agreed upon with each accommodation provider and are not based on any one criterion; therefore, given that each accommodation provider applies its own special conditions and prices, we ask that you inquire about this point when making your booking. Accommodation services: Any child prices or special conditions will only apply when children share a room with 2 paying adults.

COTS

Due to the limited stock of cots that the establishments may have available: please advise any need for them when making the reservation. This request may only be available at an additional cost unless otherwise expressly stated in the description of the accommodation provider, and if any additional cost is applicable this should be paid by you direct to the accommodation provider. In any case, we cannot guarantee that such request will be fulfilled. Such a request is subject to availability and neither LIBERATE nor the accommodation establishment are responsible for the guarantee of this fulfilment.

THIRD PERSON

Some accommodation providers have twin or double bedded rooms that will accommodate a third bed. This extra bed presupposes an added charge be included in the final price.

IMPORTANT

Throughout the year, some accommodation providers may change name or trading name, which shall not be construed as a change of accommodation or modification/amendment of the reservation.

Any accommodation ratings and/or categories have been provided by the accommodation providers and are in accordance with local regulations applicable to each country. Therefore Accommodation in one country may not be similar in terms of services and quality to accommodation in another, despite stating that it is of the same category or rating.

Information regarding the hotels relayed on LIBERATE is properly modified wherever possible as indicated by the proper establishments. LIBERATE is not held responsible for any inaccuracy or omission of information provided by the establishments. In the case of typographic errors in the terms or prices shown on the website, LIBERATE will communicate this error and will allow, if you wish, to cancel the reservation without any charges, considering all erroneous pricing as invalid.

LIBERATE will advise you of any information supplied by the accommodation provider regarding the existence and duration of any refurbishment or renovation works within the accommodation. Since LIBERATE is merely acting as an agent in passing on information supplied by the accommodation provider, LIBERATE will not accept any claim from you regarding refurbishment or renovation work of which LIBERATE has not been advised or which extends beyond the planned date of conclusion.

NO HANDWRITTEN SIGNATURES

Given the nature of online transactions, you hereby acknowledge the impossibility of signing the letter of payment, understood as the document by means of which consent is normally given to a transaction. For this reason, you accept not to sign any electronic transaction generated as a result of booking via the website. The person who fills in the booking form on the site must be authorised to do so in the name of all the members of the group travelling together and must confirm that all members accept the booking terms and conditions. Furthermore, this person shall be responsible for the total cost of the accommodation, including cancellation or amendment charges. Likewise, this person shall inform the other members of the group of the confirmation details and any other relevant information.

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5. Prior to traveling

This website belongs to HOTELOPIA, S.L.U. (hereinafter referred to as “Hotelopia”), a legally constituted Spanish company registered in Palma de Mallorca, Camí de Son Fangos, 100; Torre A, 5na planta, C.P. 07007, which operates as a wholesale-retail travel agency, with tax identification number (C.I.F.) B-57218356, under license number BAL-481 M/D, and inscribed in the Commercial Registry office of Palma de Mallorca (page PM-44857, volume 2007, folio 148).

Son Fangos, 100; Torre A, 5na planta, C.P. 07007, Palma de Mallorca, with tax identification number (C.I.F.) B-07067465 (hereinafter, LIBERATE), inscribed in the Commercial Registry office of Palma de Mallorca, Folio 188, Volume 346, Book 276 3rd Section on Enterprises, Page number PM- 6461, has licensed its non-exclusive presence on the website www.hotelopia.com (hereinafter, the website), for the publicity of its LIBERATE product.

accommodations. LIBRATE acts as a reservation agency for accommodations publicised on the website.

The LIBERATE product found on www.hotelopia.com is subject to General Terms and Conditions, will be made available exclusively to end users (hereinafter, you).

HOTELOPIA is the sole proprietor of the aforementioned website, which is not an acting party between you and LIBERATE, and as such, the acceptance of these Terms and Conditions is not related to the same relationship.

Visiting and using the website implies an acceptance of the General Terms and Conditions, the Legal Notice, and the Privacy Policy, as with the use of the website. The user consents to the present terms and conditions as well as all other pertinent laws regarding the use of the website and the process of making reservations on it. The completion of this process of agreement through the website, www.hotelopia.com, is dependent upon the acceptance of the General Terms and Conditions, Legal Notices, and Privacy Policies required by LIBERATE. As such, the legal notices and privacy policy are important requirements that cannot be separated from the agreement’s General Terms and Conditions.

The expression “accommodation providers” is a reference to the proprietors and providers of the hotels, apartments, and other establishments that are offered on the website. “Accommodation” includes all installations and services offered on the website that we reserve on behalf of the user.

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6. Insurance

You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the UK in the event of an accident or illness.

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7. Act of god

LIBERATE will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the accommodation providers and/or LIBERATE to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and in particular the place where the accommodation provider is located as well as the country of origin of LIBERATE and other unforeseeable causes beyond LIBERATE’s control.

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8. Complaints or issue related to the accommodation

If you have any complaint, please direct it to the reception staff or management of the accommodation immediately so that they may take the appropriate steps to remedy the problem. Should the solution(s) provided not satisfy you, please contact Customer Service at LIBERATE by phone or as indicated on the website, or by filling out the contact form accessible from the menu. LIBERATE is not held responsible for any damage or related matter to do with omissions or negligence on the part of any provider or third party.

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9. Warning: USA restriction on travel to Cuba

Travel to Cuba by citizens and a resident of the United States is subject to the laws of the United States pertaining to the U.S. embargo of Cuba and requires a license from the United States Government. No refunds will be made or liability incurred with respect to any travel arrangements made by citizens or residents of the United States without required licenses.

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10. Currency conversion

Currency rates are based on various publicly available sources and are not updated daily; as such they cannot be guaranteed as completely accurate and should be used as guidelines only. Actual rates may vary and you may wish to verify these with a qualified professional.

You should keep in mind that the payment made in a different currency may fluctuate according to changed rates and might cause variations in the final price.

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11. General

These Terms and Conditions contain some exclusions and limitations of liability. If any part of the conditions proves to be invalid or unenforceable, the rest of the conditions will remain valid. The invalid or unenforceable condition will be deemed as supplanted by an enforceable and valid form conveying the same meaning. You agree that your use of this website does not imply that any partnership, joint venture, employment or agency relationship exists between you and LIBERATE.

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12. Assignments of rights

LIBERATE reserves its rights to assign in total or in part the obligations or rights of these Terms to any subsidiary, affiliate or holding company or any subsidiary of its holding company. You are not allowed to assign any obligation or right of these Terms, or any other agreement which completes them to any third party, unless with the prior express written authorisation of LIBERATE.

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13. Legislation and courts of jurisdiction

The application and interpretation of these Terms and Conditions shall be governed by current and applicable Spanish Legislation. In the event of any discrepancy which may arise from the interpretation or execution of these terms and conditions, the parties, with express waiver of any other court of jurisdiction which might apply, if any, shall abide by the Jurisdiction and Competence of the Courts of Palma de Mallorca, Spain.

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