Customer Services Center

Customer Services helpline

1 866 321 1730

If you are abroad, please dial (0052) 998 193 1339

Please phone this number to make your booking or query, or to ask for help. Service languages: English and Spanish. Remember that the Customer Services times are given below:

  • Monday-Friday, 10.00am to 7.00pm (local time in Orlando).

Emergency phone number at destination

(0034) 971 211 630

Only calls from clients who have problems, doubts, etc. once they reach the hotel will be attended. Service languages: English and Spanish.

  • Monday-Friday, 7.00pm. to 10.00am (local time in Orlando).
  • Saturday-Sunday, 24h

Holiday schedule

  • 24 and 31 December, 10.00am to 6.15 pm. From 6.15 pm onwards, emergency service.
  • 25 December and 1 January, emergency service only.