I have nothing positive to say about my experience with Hotelopia and hotel Florida.

AVOID AVOID AVOID, THIS HOTEL IS TERRIBLE. We booked 4 nights and when we arrived Hotelopia had not informed them of our stay so were forced to pay for a night which we had already paid for and book into a hostel as we had spent our budget on this hotel. The ladies at reception thought it was funny and couldn't get the smirks of their faces when informing us we needed to pay more money. Just a disgusting experience altogether. I would avoid this hotel and Hotelopia. Our trip to Havana was ruined and consequently we had to go home early as this experience blew out our tight budget. Very sad all in all.

L'albergo rimane nel centro storico de La Habana Vieja, nel pieno centro storico della città e in una strada pedonale. È una struttura in stile coloniale, molto affascinate ed accogliente. Le camere sono arredate min stile antico e i bagni hanno il bidet, cosa non scontata a Cuba. Ottima la pulizia. Il personale in linea di massima gentilissimo e attento.

In generale il commento è positivo, ma qualora facciate richieste particolari, tipo far trovare in camera una sorpresa alla persona che dorme con voi, assicuratevi che abbiano capito e abbiano voglia di servirvi, niente sarà scontato! Nonostante io sia bilingue e abbia espresso bene in spagnolo cosa volessi, pagando il servizio ovviamente, non ce l'ho trovato. Causa: la distrazione della ragazza nella hall. Altra mancanza, anche se in vacanza e a Cuba non è assolutamente importante, la connessione wifi; dal livello dell'hotel ci si aspetterebbe la presenza di tale servizio, ma non è così.

Lovely reception gives historical feel. Great location for old Havana.

Surly staff, poor breakfast, musty rooms. Acceptable but not for the price.

The hotel Florida was lovely, nice rooms, lovely decor and interior

We were meant to be staying in the Hotel Florida, which shares space with another hotel, the Marques de Prado Ameno. When we checked in we were shown to our rooms in the Marques de Prado,not Florida. When I queried this I was told its the same. It is not the same, I was shown a room at the Florida on our departure day and I would have been happy with my original choice of Florida, I was not happy with where we were placed and rooms at Florida were available. I was given no reason for placing us in the wrong hotel.

First thing upon arrival was info that we are goin to be staying in a room without windows because there has been problems with overbooking. Also a hint that other guest had been relocated to other hotels.... When we argued and protested, our room was book far ahead and at a steep price, they finally put us in a threebedded room that was alright. When we gor back we realized that they had put us in a room without working ac and they nightclerk was well aware of it so it was on purpose! It took us another hour or so with arguing and trying to get another room which wasn´t possible until the next day. Finally we did get a decent room but most of our holiday in Havana was ruined. For compensation we did receive a free meal voucher and when we tried to use it we weren´t allowed to choose from the meny, they tried to serve us a "meny turistico" instead. After new discussions and calls to the manager we finally did get to choose a decent meal from the meny!! The same thing happened to a lot of other guests at the same time so i guess the same problem accured all the time. All in all, the most overpriced hotel we stayed in during our two weeks in Cuba with arrogant reception staff and lousy facilities according to the price!!

good clean comfortable accomadation

breakfast was cold as was the water that was meant to be hot

Good location. Stunning building. Lovely ambience.

Very noisey - until 2am! The hotel has a piano bar which was open until the early hours with live music. It is a great nightspot if you want to enjoy a good night out BUT it was impossible to sleep when we wanted to go to bed before it closed.

Great location, accommodating and knowledgeable staff. Beautiful lobby area. Old historical building.

The rooms could do with some updating, it is noisy if you are on the street side. The maid missed some broken glass when cleaning the rooms and the condensation from pipes had the bathroom floor wet all the time.

Overall very happy. Lovely room, cool but the airconditioning wasn't too freezing. Great choice at breakfast. Architecturally, it's stunning.

I once asked for an iron at reception. It took an hour and a half for someone to come up and attend to me. I don't know whether the problem lay with reception and housekeeping but I had to go down to reception three times to find out what the story was.

Great building with atmosphere, breakfasts good, had a nice quiet room. Probably best location in Old Havana

Desk staff sometimes surly

Old Havana sightseeing.