Room:

Room size:

Included

    Not included

      • * Additional services not included in the price

      Reviews on the Hotel BlueBay Grand Esmeralda 5 STARS

        km.300 carret. chetumal-puerto juarez  s/n, 77710  Playa del carmen, quintana roo, Riviera maya, mexico View mapkm.300 carret. chetumal-puerto juarez, s/n, riviera maya, 77710, mexico Latitude: 20.700337; Longitude: -87.012856
      Return to the hotel details
      20.700337-87.012856
      Hotel BlueBay Grand Esmeralda
      Score4.6/5of 20 
      • Room
         
        4.6 / 5
      • Facilities
         
        4.6 / 5
      • Cleanliness
         
        4.6 / 5
      • Quality of the food
         
        4.3 / 5
      • Staff professionalism
         
        4.6 / 5
      • Price-quality ratio
         
        4.4 / 5
      100% REAL COMMENTS
      Real opinions of real clients

      18 opinions about Hotel BlueBay Grand Esmeralda

      Sort by
      • Hotel BlueBay Grand Esmeralda5.0/5

        Alone

        lpettay01Published  2013-05-28

        Positive review

        I enjoyed my stayed. I was busy every day at a conference in another resort, I did not have time to enjoy your facilities, but the staff was very friendly. The workers were always cleaning and the place was very clean.

      • Hotel BlueBay Grand Esmeralda4.0/5

        Partner

        JMDPublished  2012-12-26

        Positive review

        The location was great. It is easy to get to and the beach is very accessible. The staffs were extremely friendly and very responsive and helpful. The staffs were very professional.

        Negative review

        Initially some of the lights in the room were not working. Also, the a/c was not working. We also found some long-legged mosquitos in the room, which was a major concern when trying to sleep. The TV in the room was outdated.

      • Hotel BlueBay Grand Esmeralda4.8/5

        Family

        VictorPublished  2012-05-04Comment in Español

        Positive review

        El area de kids club nos dejo gratamente sorprendidos, tanto Carlos como Jose hacen un estupendo trabajo.

        Negative review

        Pues no es una opinion negativa, solamente una observacion, el area de albercas es al parecer pensando en los niños, pues es bastante incomodo estar de rodillas practicamente todo el tiempo, pues de lo contrario estas expuesto directamente al sol de la cintura para arriba, y mis hijos como algunas otras personas que vimos traian rasguñadas las rodillas por esta misma razon.

      • Hotel BlueBay Grand Esmeralda5.0/5

        Family

        msmousePublished  2012-04-16

        Positive review

        great food great rooms friendly helpful

        Negative review

        beach to loud in hallways

      • Hotel BlueBay Grand Esmeralda5.0/5

        Partner

        AnonymousPublished  2011-05-26Comment in Español

        Negative review

        Solo pediria apoyo para que en el check in nos indiquen las opciones que tenemos de transporte ya que hasta mi regreso me entere que los taxis tenían convenio con ellos para cobrar viajes mucho más económicos. mi destino fue Cancun por lo que entenderán que todo era excesivamente caro y esta era una opción muy buena que no pidimos aprovechar.

      • Hotel BlueBay Grand Esmeralda5.0/5

        Family

        RICHARDPublished  2011-03-14Comment in Français

        Positive review

        TRES BONNE PRESTATION

        Negative review

        NON

      • Hotel BlueBay Grand Esmeralda4.4/5

        Family

        AnonymousPublished  2010-08-09

        Positive review

        las habitaciones estan muy bien limpias amplias, la comida bien, el servicio bien atencion del personal bien

        Negative review

        pocas palapas en la playa algunas en muy mal estado, la playa horrible el restaurant de la alberca con muy mal servicio y muy caluroso porque tiene techo de lamina de plasticos en la alberca principal no hay palapas que te cubran del sol

      • Hotel BlueBay Grand Esmeralda4.4/5

        Partner

        AnonymousPublished  2010-06-15

        Positive review

        Instalaciones /servicio muy bien.

        Negative review

        Definitivamente existe un fuerte área de oportunidad en lo que corresponde a la playa ( mar y arena) muy sucia con residuos de algas o algo parecido (nos comentaron que era algo que se daba de manera natural sin importar la época del año), al final no corresponde al estándar del resto de las playas que hemos conocido en la riviera maya. Debería de haber claridad en el tema ya que es un factor muy importante para quienes vacacionamos en esa zona del país.

      • Hotel BlueBay Grand Esmeralda5.0/5

        Partner

        AnonymousPublished  2010-05-13Comment in Español

        Positive review

        The hotel is very nice, clean and confortable. The food was INCREDIBLE, plenty of variety, the restaurants were nice and the staff working there, really kind. We really enjoyed our stay, we recomend it to couples who wants just to relax.

        Negative review

        The beach was nice but the sea was too dirty, we didint swim at all. better in the pools, with mango margaritas!! the internet is quite expensive and you have to use one hour in one session.

      • Hotel BlueBay Grand Esmeralda5.0/5

        Partner

        JoPublished  2010-04-25

        Positive review

        We were always met by helpful, cheerful staff. They always attended to our needs promptly.

        Negative review

        Did not expect so much continuous rain- although staff reported this was unusual for the time of year.

        Information on the suburbs

        Lots of trips of historical and natural interest- too many to list.


      Page  1  of  2